Right of withdrawal

Cancel your order

Under the right of withdrawal that applies in the EU and the EEA, you can cancel an online purchase within 14 days of receiving it, without giving a reason. Use the form below and we'll email you a confirmation.

Withdraw from your purchase

Start your 14-day right of withdrawal here. No account or login needed. In the next step you'll confirm and enter your details.

The 14-day cooling-off period

The 14-day period starts the day after you receive your order. You can cancel within those 14 days without giving a reason. After you notify us, return the item within a further 14 days.

What happens next

We confirm by email, then guide you through the return. We aim to issue your refund within 1-4 business days after receiving the item or your proof of return, and always within the legal timeframe. If you withdraw from your full order, we refund the purchase price and the standard delivery cost of the original shipment. Additional costs for premium shipping options are not refunded. Return shipping costs are paid by you, unless the item is faulty, damaged on arrival, incorrect, or we made an error.

Exemptions

Personalised items with a name, number, initials or other custom text are made to order and are exempt from the right of withdrawal. If a personalised item is faulty, your statutory warranty rights still apply. Standard choices such as device model, colour or size are not considered personalisation. See our Refund & Returns policy.

Prefer email?

You can also withdraw by emailing contact@alcanside.com with a clear statement that you withdraw, along with your name and order number.

Cancel your order

Withdraw from your purchase

Confirm your withdrawal

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